How to remove your payment method from your account

A payment method can only be removed once your team has no outstanding invoices and is no longer on a paid plan. If your team is on Pay-As-You-Go or a higher tier, you'll need to pay any outstanding balance and downgrade to the Free plan first.

Step 1: Pay any outstanding invoices

If your team has an unpaid invoice, it needs to be paid before your plan can be downgraded or your payment method removed. You can review and pay outstanding invoices from Dashboard → Settings → Billing.

Step 2: Downgrade to the Free plan

If a downgrade to Free is already scheduled for your team, the payment method can be removed once that takes effect. If you'd rather not wait, you can downgrade immediately from Dashboard → Settings → Billing by selecting Change Plan.

Step 3: Remove the payment method

Once your team is on the Free plan, contact support@alchemy.com to have your payment method removed from your account.