Why did I get my account suspended?

Alchemy automatically attempts to collect payment when an invoice is issued and every 24 hours afterward. If payment fails three times (over about two days), your account will be automatically suspended and marked as delinquent. You’ll also receive an email notification informing you that your services have been suspended.

Payment failures can happen for a few common reasons, such as:

• Insufficient funds in your account

• Expired or invalid card information

• Bank or card issuer declines due to fraud checks or daily limits

• Billing address mismatches or other verification issues

To restore your services, visit your Billing page and pay your outstanding balance. Once payment is successful, your account will automatically be reactivated.

This is separate from your usage cap

An account suspension for an unpaid invoice is not related to how much of your usage cap you've consumed. You can be well under your configured usage cap and still be suspended if a recent invoice went unpaid, since the two checks are independent of each other.

Why you can get an invoice soon after signing up

Billing periods close at the end of each calendar month, regardless of when in the month you upgraded to Pay As You Go. If you upgrade partway through a month, your first invoice covers only that partial period and is issued shortly after the month ends, so it's normal to receive an invoice just days after upgrading.

A pending card hold is not a payment

A temporary authorization hold placed on your card, such as the $5 hold used to verify a new payment method, is not an actual charge and cannot be applied toward an outstanding invoice. It has to be paid separately from your Billing page.