How can I request a refund?

Steps to request a refund

If you need a refund and want to discuss your particular situation, please reach out directly to us at billing@alchemy.com. Keep in mind the following:

• Refund Approval: Refunds are not automatically granted and are considered on a case-by-case basis. Each request is evaluated individually to ensure it meets our criteria for a refund.

• Processing Time: If your refund request is approved, please note that the processing time to see the refunded amount on your original payment method can range from 3-5 business days, depending on the processing speed of your financial institution.

We aim to handle each refund request with fairness and attention to detail, understanding that each customer’s situation is unique!