How do I update my payment details?

Updating your payment details on Alchemy is a straightforward process:

1. Navigate to the Dashboard: Log in to your Alchemy account and go to the dashboard.

2. Access the Billing Tab: Find the ‘Billing’ tab on the left panel or access it directly using this link: Billing Settings. This will take you directly to the billing management area where you can handle all your billing and subscription settings.

3. Update Payment Details: In the Billing section, you will find ‘Payment Details.’ Click on this to enter and update your payment information such as credit card details and billing address.

This process ensures that your payment information is kept up-to-date, helping you manage your subscriptions and services without interruption.

If your team has an outstanding invoice, pay that balance first from Dashboard invoices as payment method changes can't go through while a balance is unpaid.

For your security, never send a card number by email or support ticket. Always enter card details directly through the Dashboard's Payment Details form.

I don't have login access to the account

If someone else at your company already has an Alchemy account, ask them to invite you as an Admin from Team Settings. Admins can manage billing, so once you accept the invite you'll be able to update payment details directly. See How to invite a teammate to join your Alchemy team.

If no one at your company currently has login access either, email billing@alchemy.com with proof of account ownership and the specific billing change you need, and the team will take care of it from there.