What happens if a payment fails, and how do I restore service?

Last updated: August 25, 2026

When a payment attempt fails, for example a card is declined for insufficient funds, Alchemy automatically suspends API access for the account. This happens immediately when the payment fails and is not something Alchemy support can delay or schedule for a later day, including weekends.

How to restore service

  1. Go to Dashboard → Settings → Billing → Payment Methods and add a new card or update the one currently on file.

  2. Go to Dashboard → Settings → Billing → Invoices and pay the outstanding invoice.

  3. Service is restored automatically once the payment processes successfully. No additional steps or a support request are needed.

If you run into trouble updating your payment method or paying an invoice, contact billing@alchemy.com.